CANCELLATION & REFUND POLICY

Business Correspondent once chooses our available offers/plans showed by Rechargezone website and he/she agrees to pay and buy that offer/plan in Rechargezone, such type of payment is not refunded by Rechargezone under any circumstances. As per applicable law, please note that buying Rechargezone’s plan is an irreversible process.

After payment of the selected package Rechargezone should create User activation on our system after successful KYC verification of such Business Correspondent. Business Correspondent unable to complete his/her KYC, Rechargezone will not create user details of such Business Correspondent. Business Correspondent should mandatory verify/complete KYC process in order get/register Rechargezone Services.

After complete successful verification of KYC documents of user, we create a user id in our portal for that user. In Rechargezone portal transactions are failed due to any reason directly attribute to Rechargezone. Rechargezone has received related confirmation/information from the payment gateway, within 3 to 21 days. Then, we automatically refund that amount to the business correspondent. Date of transaction and a confirmation mail will be sent to Business Correspondent registered email id or available in their user portal.

Please note that, excluding payment gateway charges, the business correspondents will receive the actual transaction amount will be refunded with all applicable taxes. However, in some cases business correspondent has received a successful confirmation of his/her payment but has not received services, then BC is required to submit a complaint to our support email id [email protected] from your registered email id with us. Rechargezone should enquire about the matter after receiving the complaint and then Rechargezone may refund that payment. Rechargezone shall not be responsible for any other consequences liability failed services on our system.

Business Correspondent should accept this refund policy is subject to all terms and conditions mentioned on the website of the Business Correspondent/user/retailer/distributor/master distributor with Rechargezone.